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“What would Walt do?”
For decades, that was a magic, pixie-dust doubt that permeated a Walt Disney sovereignty of charcterised cartoons, films, toys and thesis parks.
As a creator and idealist behind a brand, he worked tough to safeguard that Disneyland’s guest felt ensconced in a “Happiest Place on Earth.”
But it didn’t occur during a hold of a angel godmother’s wand. Behind a anticipation world, Disney laid out a critical training module for ensuring upbeat, friendly, customer-focused employees who could “create happiness” on a job.
That training program, launched in early 1955 as Disneyland was employing for a Anaheim, Calif., opening, eventually became famous as “Disney University.”
Today, it’s offering to Disney employees worldwide, as good as to outward companies by a Disney Institute in Florida.
But that training is also widespread by former Disney execs like Doug Lipp, a Fair Oaks, Calif.-based business consultant. He travels a globe, from Denver to Dubai, conducting Disney-style care and customer- use training for CEOs and employees of Fortune 500 firms, universities, hospitals and other businesses.
In his new book, “Disney U,” that debuted in March, Lipp sum how Disney University got a start and a secrets to a success. Part memoir, partial government bible, it’s formed on interviews with 25 former Disney executives.
What’s done Disney’s government character so envied around a world?
“It’s a change of conduct and heart. It’s a change of rides that don’t mangle down and Snow White never has a bad day,” pronounced Lipp, 57, who works and writes from his home office.
In other words, all a technological sum of using a thesis park — or any business — need to be in place, along with intent employees whose certain opinion extends to any patron interaction.
While Walt Disney had harsh standards for all from cleanliness to friendliness, there was an underlying faith that if employees were happy, it would brief over to their customers.
Lipp left Disney some-more than 20 years ago to go into private consulting. But his years during Disney left an memorable imprint.
With some-more than 800 clients, he’s delivered a Disney summary both locally and globally, from Jackson Rancheria casino in California to Coca-Cola in Peru.
In a singular week in March, he spoke to 6,000 McDonald’s authorization owners in Las Vegas and 550 human-resource managers in Toronto.
He and his wife, Pam, who met as associate “cast members” during Disneyland in a early 1980s, are a Mickey-and-Minnie team, professionally and personally.
They run G. Doug Lipp Associates from their home, tucked along a quiet, farming street. While he’s on a road, she’s his “Geppetto behind a scenes,” handling his bookings, billings and transport arrangements.
Fresh out of college and smooth in Japanese, Lipp was hired full time by Disney as an interpreter for Japanese officials nearing in Anaheim to start formulation a initial general Disney thesis park in Tokyo.
Eventually, Lipp spent dual years in Tokyo, assisting sinecure and sight 4,000 Japanese employees. After returning stateside, he spent a subsequent few years during Disney U in Anaheim.
In a “gut-wrenching” decision, he left Disney to join a Stanford University highbrow in a tellurian consulting business. Lipp after took a pursuit with NEC, a Japan-based semiconductor association that was expanding in Roseville, Calif. He incited to private consulting in a early 1990s when a Pebble Beach Co. hired him for a “Disneyesque” training session.
In Lipp’s book, he sum many of a initiatives that “Disney U” embraces. Here’s a sample:
• Walk a park: Disney, who died of lung cancer during 65 in 1966, was famous for strolling a drift to speak with employees. On one occasion, he showed adult during a Fantasyland gondola ride, where an 18-year-old float user was loading passengers.
Disney had a singular question: “How would we urge this ride?” The dismayed workman answered candidly: The gondola rooftops were too low and guest frequently strike their heads when perplexing to enter a unresolved cars.
Based on that chat, a gondola roof heights were changed, Lipp said, and a workman got promoted.
Too many corporate CEOs, pronounced Lipp, forget they need to get out of their offices and travel their workplaces, interacting with employees and customers.
“A lot of business leaders disclose in me they don’t go out and ‘walk a park.’ They know they should though aren’t compelled given of ego, honour or other factors.”
•Keep it human: Customers aren’t “attendance numbers” or “per capita units.” Lipp says he creates a same point, either he’s articulate with McDonald’s authorization owners or doctors’ groups. “We get so focused on estimate hamburgers or estimate patients … we forget we’re traffic with humans. They’re not only numbers on a spreadsheet.”
• Every pursuit matters: From a scuba diver who scrubs a underwater submarine rides during night to a protector who sweeps Main Street during 3 a.m., Disney believed everyone’s pursuit was equally important.
At one point, Lipp recounts, executives became wakeful that workplace resentments were building among employees in opposite pursuit categories.
“The upkeep crews noticed a float operators as ‘button pushers’; a float operators saw upkeep as ‘bolt-tighteners.’ They didn’t know any others’ jobs.”
That led to team-building activities, as good as pursuit shadowing, where employees spend time on shifts separate to their unchanging job. “It let we see a joys and frustrations in any job.”
Although a Walt Disney Co. has had a share of ups and downs in a decades given Walt’s death, Lipp says there is an underlying work-hard, play-hard ethic that’s still total today.
In Walt’s view, “You sinecure a attitude. You can sight a skill.”
Leah Zanolla | Posted: Apr 6, 2013 | Updated: Apr 6, 2013 – 3:58:18 PM
The Walt Disney Co. is approaching to start a array of layoffs in their studio and consumer product divisions. The association has not reliable a layoffs, though sources explain a routine will start in a subsequent integrate of weeks. According to a sources, “the studio pursuit cuts will core on a selling and home video units and embody a tiny series from a animation wing.” There are no organisation numbers on how many people will be cut.
The cutbacks are due to an inner examination on ways to cut costs final year; some jobs will be cut since record has softened to a indicate where a positions are no longer needed. Disney has also acquired several new companies in a new past, that led to transcribe jobs being performed; mixing some of these positions can save money.
Proof that this might all come to delight was seen this past week, when Disney close down a LucasArts diversion multiplication that was acquired when they purchased Lucasfilm final year. The association will now use outmost developers to emanate a games instead.
300 jobs were cut final year from a Disney Interactive division, mostly due to change toward online party and divided from video diversion systems. Layoffs in a edition multiplication also took place final year as a multiplication changed a domicile to New York from Burbank California; this was partial of a consumer products section restructuring.
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Walt Disney (NYSE:DIS) CEO Bob Iger is reportedly about to take a much-needed mattock to a media conglomerate’s magisterial payroll, that has swelled in new years following a $8 billion merger debauch given 2009 that has combined Marvel Entertainment and LucasFilms.
Reports prove that a layoffs are going to strike a film studio — that has been harm by box-office bombs such as Mars Needs Moms and John Carter — along with home entertainment, prolongation and marketing. The cuts are a follow-up to Iger’s 2012 sequence for an inner examination to brand areas of redundancy, according to Variety.
“While Disney is entrance off one of a best years — increase were adult 18% to $5.7 billion in mercantile 2012, that finished Sept. 29 — Iger still believes there are some-more ways to run Disney some-more efficiently,” Variety reports.
Even a cursory examination of a company’s financial information shows that he’s right.
According to information from Reuters, a Burbank, Calif.-based association earns $258,072 in income for any of a approximately 166,000 employees, and $36,687 on a net income basis. Comcast (NASDAQ:CMCSA), that employs about 129,000, does most better, generating $485,039 in sales and $60,969 in distinction — and even then, it has reportedly been slicing costs during a NBCUniversal media and thesis park business for weeks.
Smaller media companies also perform most improved on this metric than Disney. Viacom (NASDAQ:VIAB) earns $1.34 million in income and $229,352 in distinction from any of a approximately 9,800 employees. Time Warner (NYSE:TWX) gets $844,971 in income and $88,706 in net income from a 31,000 workers, and News Corp (NASDAQ:NWSA) generates $715,271 in income and $88,500 in net income from a 48,000 full-time employees.
Keep in mind that these numbers are lopsided given that Disney has been bulking adult in new years, while rivals such as Time Warner have slimmed down — in TWX’s case, by removing absolved of businesses it no longer sees as core, such as song and wire television. That’s because Disney’s preference to shutter a diversion growth business during LucasFilms needs to be seen in a broader context.
Time Warner will slim down serve when it finally jettisons a moribund Time Inc. repository business. And nonetheless CEO Rupert Murdoch had to be cajoled into doing it, News Corp skeleton to apart a edition multiplication that’s tighten to a Australia-born tycoon’s heart from a some-more remunerative promote and wire radio businesses. Given a company’s new merger history, Disney substantially won’t follow a rivals down this path, that means that cost-cutting will turn a new mantra during a Mouse House.
Shares of Disney have risen 32% over a past year, that is zero to protest about … solely that a peers, such as Time Warner (57%) and News Corp (53%), have finished most better. Even Comcast — whose wire business Wall Street seems to consider is always threatened with annihilation — did somewhat better, gaining 39%.
Disney trades during a price-to-earnings mixed of 18.63, a five-year high, so there is no large clarity of coercion to buy a batch now. However, a association should be kept on investors’ radar screens in a eventuality of a pullback.
Disney’s Theme Parks multiplication should do excellent as prolonged as a mercantile liberation doesn’t go too distant off a rails. The same binds loyal for a wire channels such as ESPN. The company’s Oz The Great And Powerful has proven cool to vicious barbs and has finished good during a box office, generating some-more than $198 million in sales. Iron Man 3, a latest section in a franchise, and The Lone Ranger, that stars Johnny Depp, should ring with audiences, too.
Even when things don’t go well, Disney always has a knack for entrance behind when investors don’t design it.
As of this writing, Jonathan Berr did not reason a position in any of a aforementioned securities. Follow him on Twitter @jdberr.
The Walt Disney Co. will lay off workers during a film studio and a consumer products multiplication within dual weeks in an bid to cut costs, Reuters reported late Thursday.
Disney’s LucasArts Lays Off 150 Employees
The layoffs will come essentially from a selling and home video units during a studio, with a smaller series entrance from animation, according to a report, that cited unknown sources.
The layoffs are a outcome of an inner review systematic by CEO Bob Iger, who is seeking cost-saving measures in sequence to boost profits.
The news did not contend how many jobs are threatened.
Disney also has been laying off workers during Lucasfilm given appropriation it in December. On Wednesday, it in outcome shut down LucasArts and laid off 150 people, observant a video-game developer will pierce to a chartering model.
The cost-saving measures come notwithstanding stellar financial opening as of late.
“After delivering another record year of expansion in 2012, we’re off to a plain start in mercantile 2013,” Iger pronounced in February. “Our ongoing success is driven by a long-term strategy, a strength of a brands and businesses and a high-quality family entertainment.”
As for a dual segments where layoffs are expected, consumer products saw handling income grow 11 percent in a many new quarter, though a studio gifted a 43 percent fall, with most of a decrease blamed on debility in home entertainment.
In mercantile 2012, that ran from Oct. 2, 2011, to Sept. 29, 2012, Disney shares rose 76 percent. At a company’s shareholders assembly final month, Iger even boasted of Disney batch shutting during an all-time high a prior day. “Timing is everything,” he pronounced then.
Disney did not immediately respond to ask for comment.
Uh-oh! Kim Kardashian is NOT going to be happy about this, we guys!
NOR her soon-to-be baby-daddy, Kanye West, for that matter!
Because he’s going to have to understanding with a existence starlet’s former beau, Ray J, rubbing a pair’s now-iconic sex tape, Kim K Superstar, in his face with a code new singular called I Hit It First…which facilities a pixelated chronicle of a mom-to-be on a cover art (above)!
YEAH. There is NO difficulty about whom a strain is written!
ESPECIALLY when there are lyrics like:
Read some-more »
Agence France-Presse/Getty Images
Indonesian staff wear “Angry Birds” masks to foster a Angry Birds central Facebook launch during a mall in Jakarata final year.
By Juhana Rossi
What do we call an annual pretax distinction domain of 50.5%? When it comes to “Angry Birds”, a slight disappointment.
That’s how Alekstra Inc. researcher Tero Kuittinen characterized a 2012 formula of Rovio Entertainment, a creator of a widely renouned mobile diversion authorization “Angry Birds.”
To be accurate, Mr. Kuittinen wasn’t scoffing during Rovio’s profitability. Instead he was rarely nominal of Rovio’s financial performance, also job this EBIT domain figure “spectacularly high.”
But Mr. Kuittinen was referring to a contraction in a domain — descending from 62% in 2011 — that is demonstrative of a expansion now underway in Rovio’s business model. Simply put, Rovio can no longer be categorized as a pure-play diversion developer that generates a sales and increase only from a games like a Swedish association Mojang AB, maker of a Internet diversion Minecraft, or a Finnish Supercell Oy, a creator of dual new App Store hits “Clash of Clans” and “Hay Day.”
A mobile diversion developer can achieve intensely high distinction margins given formulating a strike diversion requires comparatively small capital, people or earthy infrastructure. A core group of 4 to 5 developers and coders suffices, supposing that a group can broach a loyal strike in a Darwinian and fast-evolving mobile gaming industry.
Rovio had a strike mobile diversion in 2009 when it launched a initial chronicle of “Angry Birds,” though a mobile diversion authorization has now incited into a stepping mill to turn a some-more diversified party company. This shows in a relapse of Rovio’s income in 2012. Games and other operations accounted for 55% of Rovio’s revenue, and a remaining 45% came from consumer products or protected merchandise, trimming from feathery toys to coffee.
Rovio afterwards is a singular bird. But as it evolves and adds new business lines such as feature-length animations and indoor thesis parks to a operation, it is commencement to resemble a American party behemoth Walt Disney Com pany, maybe best-known for a animal animation impression Mickey Mouse. The comparison isn’t far-fetched: Rovio government mostly mentions Disney as a association Rovio tries to emulate.
So how do Rovio’s financial numbers — generally distinction domain — smoke-stack adult opposite a strong Disney? First, a few contribution to put things in context given Disney apparently dwarfs Rovio: Disney was founded in 1923 and had 166,000 employed during a finish of 2012, compared with Rovio’s first of 2003 and 518 employees. Rovio’s net distinction final year was €55.5 million ($71.1 million) on sales of €152.2 million ($195.5 million). Disney’s net distinction in a FY2012 was $5.7 billion on sales of $42.3 billion.
But looking during distinction margins, a roles are reversed. Rovio’s net distinction domain was 36.5% contra Disney’s 13.4%, and Rovio’s net distinction per worker was $137,300 vs. Disney’s $34,200.
Again, comparing Rovio with Disney is like blending apples with oranges, though a comparison gives a severe superintendence to what arrange of distinction margins investors could be looking for in Rovio if and when a association decides to launch an initial open charity in a entrance years.
Thursday’s audience to WWE Axxess seemed meagre in comparison to a army of fans that congested into a Izod core tonight.
Some fans were left confused as to that luminary was signing during what station, and others were flourishing undone that it was apropos a plea to pierce by a hallways. It all substantially looked good on paper when a eventuality was being put together, though after my second night it’s apparent that it needs some excellent tuning.
Back to a action. Superstars R-Truth and NXT’s Alex Riley were both featured in matches of their possess and enjoyed an generous response from a crowd.
Next, we wandered by a throng in a confluence and we overheard a immature child contend to his parents, “Thats a really, unequivocally aged wrestler.” Then his younger crony or hermit corrected him with, “No, that’s Goldust.” Non-wrestling fans competence not get a joke, though a iconic masked wrestler nod fans was nothing other than Mil Máscaras. Máscaras is also a uncle of Alberto Del Rio.
As a night wore on, so did a kids. It wasn’t too most opposite than a prolonged day during Disney World. Once we were coming a final hour, a throng started to die down and a kids were angry to their relatives that they were tired. The some-more seasoned fans, or should we only contend older, sleepy isn’t in a vocabulary.
I’ll be behind with some-more reports for we live from WWE Axxess tomorrow from Izod Center.
If you’re going to WrestleMania Axxess or WrestleMania, tell us what you’re saying by regulating a hashtag #wwenj on Twitter, Instagram and Vine.
The cuts, initial reported by trade announcement Variety, are pronounced to be a outcome of an inner corporate review.
Layoffs are approaching to impact a studio’s selling and home party divisions, and presumably other areas, according to a source. Variety reported that a cuts would also be done in a prolongation department.
It’s not transparent how many reductions there will be during a company. Reuters reported Thursday that cuts would be done in a studio’s animation dialect and in Disney’s consumer productions division.
A deputy for Burbank-based Disney did not respond to requests for comment.
On Wednesday, Disney’s recently acquired Lucasfilm Ltd. auxiliary announced that a video diversion unit, LucasArts, will no longer rise games. As a result, the association pronounced there were “layoffs opposite a organization,” yet Lucasfilm did not contend how many employees during San Francisco-based LucasArts would be affected.
In January, a Los Angeles Times reported that Disney’s video diversion multiplication had laid off 50 workers and sealed an Austin, Texas, diversion studio.
Disney’s studio had a strike this year with “Oz a Great and Powerful,” that so distant has grossed about $417 million worldwide. Its arriving releases embody Johnny Depp’s “The Lone Ranger” and Tom Hanks’ “Saving Mr. Banks,” that is about Walt Disney and a creation of a studio’s classical “Mary Poppins.”
Disney will recover several titles this year that were done by units Marvel Studios, Pixar and Lucasfilm. Disney also distributes DreamWorks Studios pictures.
Disney’s batch was trade during $57.48 midday on Friday, not distant from a all-time high of $57.82. The association will recover a second entertain gain on May 6.
ALSO:
Disney video games section lays off about 50 workers
Disney’s LucasArts halts video diversion development
Walt Disney Studios: Help wanted to conduct films and egos
daniel.miller@latimes.com
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When Disney initial announced their merger of Star Wars, fans were trepidatious. What changes would they make to a Star Wars universe? Then Disney announced a new movies, including a supplement trilogy and stand-alone films, and fans were ecstatic. But now that Disney has killed LucasArts, we’re saying a Dark Side of Disney’s Star Wars — and this is substantially usually a beginning. Lando Calrissian pronounced it best: “This understanding keeps removing worse all a time.”
